Effective date: 04/12/2026
Introduction
Andres Commerce (“we,” “our,” or “us”) operates ecommerce services, websites, and mobile applications to help customers discover, purchase, and receive products. Protecting the privacy of our customers, partners, and visitors is a priority. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and the choices you have regarding your information. By using our services or providing us with personal information, you agree to the practices described here.
Information We Collect
We collect information to operate our business, provide customer support, complete transactions, and improve our products and services. Types of information we collect include:
- Account and identity data: name, email address, phone number, username, password, shipping and billing addresses, and date of birth where necessary for age verification.
- Transaction data: purchase history, order details, payment method information (payment card number, expiration date — note: actual card data may be processed by our payment processors), order amounts, shipping status, and refunds.
- Contact and communication data: correspondence with customer service, support tickets, feedback, and preferences for receiving marketing communications.
- Device and technical data: IP address, browser type and version, operating system, device identifiers, mobile carrier, device identifiers, and crash logs.
- Usage and analytics data: pages visited, products viewed, search queries, clickstream data, interactions with our emails and advertisements, and analytics events.
- Location data: approximate location inferred from IP address or precise location only if you grant explicit permission on mobile apps.
- Marketing and profile data: preferences, interests, demographic information, and profile data used to personalize content and recommendations.
How We Collect Information
We collect information:
- Directly from you when you create an account, place orders, contact customer service, sign up for newsletters, participate in promotions, or otherwise interact with our services.
- Automatically when you use our website or apps via cookies, web beacons, and similar technologies.
- From third parties such as payment processors, shipping carriers, advertising partners, social networks, identity verification services, public sources, and analytics providers.
How We Use Your Information
We use personal information for lawful business purposes, including:
- Processing and fulfilling orders, deliveries, payments, returns, and refunds.
- Managing your account and providing customer service and support.
- Communicating updates, transactional notices, and critical service messages.
- Personalizing your experience, product recommendations, and content.
- Marketing and promotional communications (where permitted by law), including newsletters, offers, and targeted ads; you may opt out at any time.
- Fraud detection, risk management, security, and protection against unauthorized or illegal activity.
- Complying with legal obligations, enforcing our terms, and protecting rights and property.
- Analyzing and improving our services, website performance, and product offerings.
Cookies and Similar Technologies
We and our service providers use cookies, local storage, pixel tags, and similar technologies to collect data about your interactions with our services. These technologies help remember preferences, enable secure logins, measure and analyze usage, and deliver more relevant ads. You can control cookie preferences through your browser settings and mobile device settings; disabling certain cookies may affect functionality.
Third-Party Sharing and Disclosures
We may share personal information with:
- Service providers and vendors who perform services on our behalf (payment processors, fulfillment and shipping partners, cloud hosting, customer service platforms, analytics providers, fraud detection, and marketing platforms).
- Business partners for co-branded promotions or joint marketing initiatives when you opt-in.
- Legal and regulatory authorities, law enforcement, or other third parties when required by law, legal process, or to protect our rights, safety, and property.
- Third parties in connection with corporate transactions such as mergers, acquisitions, financing, or asset sales — in such cases, personal data may be transferred as business assets.
- Advertisers and advertising networks to deliver tailored advertisements and measure ad performance (based on your preferences and privacy choices).
We do not sell your personal information for money. Where local laws define specific transactions as “sales,” we will honor applicable opt-outs and provide required notices.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal data, including the right to:
- Access: request a copy of personal information we hold about you.
- Correct: request updates or corrections to inaccurate or incomplete data.
- Delete: request deletion of personal information, subject to legal or business retention requirements.
- Portability: request a copy of certain personal information in a structured, commonly used, machine-readable format.
- Restrict or object: restrict or object to certain processing, including direct marketing.
- Opt out of targeted advertising and certain data-sharing practices.
To exercise these rights, contact us as described below. We may need to verify your identity before fulfilling requests and may limit requests to the extent permitted by law.
Data Retention
We retain personal information as long as necessary to provide services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements. When data is no longer needed, we securely delete or anonymize it.
Security
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect data, no system is completely secure; if a data breach occurs, we will follow applicable breach-notification laws and promptly notify affected individuals when required.
Children’s Privacy
Our services are not directed to children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children without parental consent. If you believe we have collected data from a child without consent, contact us to request deletion.
International Transfers
Andres Commerce operates in multiple jurisdictions. Personal information may be transferred to, stored, and processed in countries outside your country of residence, including the United States. Where required, we use appropriate safeguards, such as standard contractual clauses or other lawful mechanisms, to protect data transferred across borders.
Links to Other Sites
Our services may contain links to third-party websites, apps, and services. We are not responsible for the privacy practices or content of those third parties. Review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice by posting an updated effective date and, when appropriate, sending notifications through email or our services. Continued use after updates constitutes acceptance.
How to Contact Us
For questions, access requests, corrections, opt-outs, or other inquiries regarding privacy, contact:
Andres Commerce
Email: erica.zh@andres-intl.com
If you are located in a jurisdiction with a supervisory authority, you also have the right to lodge a complaint with that authority.
Acknowledgment
By using Andres Commerce services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as described herein.